|
|
|
These terms and
conditions apply to the use of the wedgewood-rooms.co.uk website.
Please read these terms and conditions carefully. If you access the
website and/or place an order, you agree to be bound by the terms and conditions set out below. If you do not agree with the terms and conditions please do not use the website. These terms and conditions do not relate to tickets purchased through third party vendors (i.e. ticket agencies). Please refer to their company terms and conditions, and direct all enquiries to them.
Tickets
General
We regret that we must reserve the right to alter or vary a show due to events or circumstances beyond our control without being obliged to refund or exchange tickets. This does not affect your statutory rights.
Please check your tickets carefully as mistakes cannot always be rectified.
We regret that tickets cannot be exchanged or refunded after purchase, except in the case of a cancelled show. This does not affect your statutory rights.
Tickets must not be sold or resold without the express permission of the venue.
We reserve the right to refuse admission.
All tickets are subject to availability.
Confirmation of receipt of your order by email does not guarantee the ticket sale.
How to Order
To make a purchase, enter the number of tickets required for each show and press the order button. You will then be asked to complete the details that we need to complete your order.
Alternatively, if you do not wish to order online, make a note of your order and telephone us on 023 9286 3911
Prices and Payment
All prices on the wedgewood-rooms.co.uk website are shown in pounds sterling (£) and are inclusive of VAT.
A booking fee of £1.50 will be added to each order.
Payment can be made by the following Credit/Debit cards - Visa, Delta, Electron, MasterCard, JCB, Switch/Maestro and Solo.
Concessionary prices are not available via online ticket ordering, please visit the Box Office with evidence of your eligibility.
Delivery/Collection
Tickets purchased more than five days in advance of the show will be posted to you. There is no additional charge. Tickets purchased within five days of the show will be available for collection on the evening of the show. Please bring proof of purchase with you - you do not have to bring the debit/credit card with you.
Tickets purchased through a third party vendor (ie ticket agency) will only be available for collection on the evening of the show. The Box Office does not hold information on these bookings prior to the event.
Unfortunately we do not dispatch tickets to outside of the UK, but will happily hold them for collection.
There may be a slight delay in the dispatch of tickets for recently confirmed shows. Please allow 14 days for delivery.
Complaints Procedure
We aim to deal with all complaints as effectively as possible. We endeavour to respond to all complaints within five working days. In the first instance, your complaint should be emailed to info@wedgewood-rooms.co.uk
or sent by post to:
The Wedgewood Rooms
147b, Albert Road
Southsea
Hampshire
PO4 0JW
or telephone us on
023 9286 3911, standard call rates apply.
|
Security Policy
This website takes precautions to protect users information. All payments are made through a third party - either WorldPay (Royal Bank of Scotland) or PayPal. Both are regulated by the Financial Services Authority. We store the following information about you when you place an internet order; your name, the delivery address, telephone number and you email address.
|
Privacy Policy
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully.
We collect information about you in order to process your order.
We will not e-mail you in the future for any other reason than fulfilling your order. The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details (not applicable to internet orders)
Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.
We will not use any information about you for any purpose other than fulfilling you order.
We do not pass or sell on any customer details to third parties.
We will not send you any marketing material, if requested.
We will not send you any unsolicited emails, if requested.
We may use technology to track the patterns of
behaviour of visitors to our site. This can include using a "cookie"
which would be stored on your browser. Cookies are small pieces of
information that are stored by your browser on your computer's hard
drive. Our cookies do not contain any personally identifying
information. Most Web browsers automatically accept cookies, but you
can usually change your browser to prevent that.
If you wish to check the details we hold about you or wish to delete them, please email us at: info@wedgewood-rooms.co.uk
|
|
|
Feeds