More Information & Frequently Asked Questions

BOX OFFICE & TICKETING:

How can I book tickets for a show?

You can book tickets for our show over the phone, from our box office or from our website. For touring shows, tickets will also be available on ticketing sites such as TicketMaster, Gigantic and See Tickets.

 

What are your box office  opening times?

Our phone lines are open everyday from 10am - 4pm.

Our Box Office is open Thursday and Friday 3.30 -7pm, and Saturday's 12-7..

Our box office is also open on the night of shows.

Please do not call us if you have ventured down at 8am on a Monday morning looking to book tickets. Our Box Office will not be open, and we will be in bed still.

 

Can I buy physical tickets?

Yes. For every show we print a limited number of physical tickets. If you want to have a physical memory of each show, you can get your physical tickets from our box office and pay cash for them, or order over the phone and we will send them out to you.

 

I bought tickets online, can I pick them up from the Box Office before the show?

If you have ordered a ticket online from our website you will be sent an e ticket which you can bring to the show.

If you bought from  any other major ticket retailer (Ticketmaster, SeeTickets, Gigantic etc), you cannot pick up your ticket before the doors open for the show.

 

Do I have to print out my e ticket?

No - you can bring your eticket on your smart phone and we will be able to scan you in from that. We like trees, so this is our prefered option.

 

I ordered a ticket from you online, and haven't recieved an E-ticket. What do I do?

Call the Box Office on 02392863911 and we will cancel your tickets and issue you with new ones.

 

The show I bought tickets to has moved date. What if I cannot go? & 

What happens if the show I bought tickets to is cancelled? / What is your refund policy?​

Contact the people who sold you your ticket and they will issue you with a refund

 

I bought tickets for a show, but now I can't go. Can I give them to a friend?

The Wedgewood Rooms tickets are non transferable and non refundable. However in the case of sold out shows, we may be able to help you resell your tickets, providing

you purchased them from our Music Glue site and give us 1 week notice prior to the date of the show. Re-selling tickets online at above cost price is ticket touting, which

harms both artists and venues. Anyone we find selling their tickets at above cost price will have their tickets cancelled and may be barred in future from booking tickets for

our shows. Purchasers please be aware that if you are buying secondary tickets, that they are not above the initial cost price. Original prices can be checked by contacting

the venue. 

 

Who are Musicglue?

Musicglue are the independent company that we work with in partnership, to process your ticket purchase.

Whilst we have your name, email address and ticket purchase information, we do not have any information about your address or credit card information.

Further, none of this information is stored on our website.

 

TRAVEL & LOCAL ACCOMODATION:

 

How do I get to the venue?

On our Contact page there is a Google Map with link to the venue, as well as a video directing you from our nearest train station, Fratton, which is a 15 minute walk away.

Last trains from Fratton Station:

Guildford 23:28pm
Southampton: 23:33pm
Chichester: 23:23pm
Brighton: 22:52pm

 

Where can I stay locally?

There are several National and Independent hotels around the Wedge, along with many guest houses and B&Bs on Waverley Road adjacent to the venue.

For a full list of accomdation near the venue, follow this link. http://www.visitportsmouth.co.uk/where-to-stay

 

 

LICENSING:

 

Is there a smoking area?

There is a small smoking area outside the venue, to which we will allow limited access.

This will close half an hour before the published curfew time.

To comply with the current laws we will be operating a zero tolerance policy towards smoking in any part of the building.

 

What is your admission and right of search policy?

Searches may be carried out on entry to the premises.

The Police may be called if anyone is found in possession of illegal substances or offensive weapons.

The Police may also be called if anyone is found in possession of alcohol, but does not have the relevant ID

 

If I leave the building can I come back in? 

We have always operated the venue with a no readmission policy ie Once you’re in You’re in.

However, if for any reason you need to leave the venue, please discuss this with security on the door.

 

I don't have a passport. What ID do I need to bring to the venue?

We participate in the ‘Challenge 25 ‘ scheme. Anyone who is, or appears to be under 25 will be asked for ID at the bar before being served. 

On nights when we open late, and particularly at weekends, all customers will be asked for some form of picture ID before they are allowed into the venue.

A driving licence or passport is required, and is the only ID we accept, along with the brand new PASS card.

 

Where do your door staff get there badges from?

Al our Security staff are fully SIA trained.

 

Do you protect your staff?

The Venue operates a zero tolerance policy towards the physical and verbal abuse of it's staff

Offenders will be removed from the premises & the police may be contacted

 


COMPLAINTS PROCEDURES:

 

I have a complaint what do I do?

We aim to deal with all complaints as effectively as possible.

If it is a minor  issue then please feel free to ask for a Duty Manager via a member of staff on the night of the show.

If you have a staffing issue then In the first instance, your complaint should be emailed to 

info@wedgewood-rooms.co.uk 

We endeavour to respond to all complaints within five working days.

 

 

 

HIRING THE VENUE:

 

How do I go about hiring the Wedgewood Rooms / Edge of The Wedge?

If you wish to hire either venue for a gig or charity night please email:

info@wedgewood-rooms.co.uk

supplying as much detail as possible, and we will get back to you.

Also if you have a date in mind, please check our current listings to see if the date is available before contacting us.

 

 

GIGS & BAND OPPORTUNITIES:

 

I'm in a band, and we are amazing. Can we have a gig?

Whilst we will do what we can to promote the local scene, the opportuntiy for support slots at The Wedge is extremly limited.

When a support slot is available we will post it out on our social media, and it is then up to the agent to decide which band plays the show.

We do however run an annual unsigned showcase, where local bands can win studio time, as well as shows with some high profile artists. Many of the artists that have played these showcases have gone on to support bigger artists at The Wedge, so keep an eye out for when it starts.

Alternatively, we work with some great local promoters in our sister venue The Edge of The Wedge, or we are happy to help you organise your own gig.

 

GENERAL QUESTIONS:

 

Do you have a cloakroom?

Yes. We charge £1 per item, and  £2 per bag.

The cloakroom is available at most of our shows.

 

What are the age restrictions?

The Wedge is an all ages venue.

At all our shows, unless stated, under 14s must be accompanied by adults.

Our comedy nights are 16+ and all club nights are 18+.

Please check each event before purchasing your tickets.

 

Do you have any seats at the venue?

Whilst most of our shows are standing, we do have shows that are seated, these mainly being our comedy and theatre events.

However, if you struggle standing for long periods of time, you can contact a member of security after entering the venue, and they will arrange a seat for you at the back.

Unfortunately due to the size of the room is not feesable to have chairs seated anywhere else in the venue on standing shows.

 

Where can I park nearby?

All the roads on the same side of the venue are free parking.

Good roads to park down would be Fawcett Road, Lawrence Road, Harold Road, Graham Road. Albert Road also has free parking after 6pm.

The Nearest free car park is at Waitrose in Southsea.

 

What do I do if I lost something at the venue?

If you think you have left anything at the venue please contact a member of security on the night of the show as all lost property is passed to them.

If it is not found on the night, please call back the next day from 11am and a member of staff will see if anything has been handed in.

If it is not collected lost property will be held at the venue for 6 months before we sgive it to charity..

 

Can I take photos of shows?

Please note that due to copyright issues, we do not issue photo passes unless at the request of the artists involved.

Furthermore we do not allow high quality filming or photographing of acts within the venue.

Anyone found doing this without authorisation may have their equipment confiscated, and the photos or film deleted.

 

What time is curfew?

Curfew on Gig nights in the Wedge is around  11.30pm, and 11pm in The Edge on Weekdays.

On Friday and Saturday nights we have a late license, so please check individual shows for further details on when they will be finishing.

 

Do you have strobe lighting?

We operate strobe lighting systems, particularly for live gigs and club nights.

If you are worried about strobe lighting on any of our particular shows, please call the venue and we will give you more information.

 

 

JOB VACANCIES:

 

I am looking for work, are there any jobs going?

If we are looking to take on any more employees we will post it on our social media channels, so please keep an eye out on them.

If you want to hand in a CV you are more than welcome to hand one in to the Box Office, and we will keep it on record if anything comes up.

 

I am a student looking to get experience marketing events. Can I join your street team?

Our street teams usually operate from September through to April each year.

A huge part of being a member of our street team is in activley promoting / attending the venue.

This includes championing us on social media, inviting friends to events, and distributing our posters throughout the city.

If you are interested in getting more involved, and getting the opporunity to see some of your favourite bands for free email marketing@wedgewood-rooms.co.uk

 

 

THE BARS:

 

Can I use my card to pay for drinks when I am in the venue?

Unfortunately we do not accept cards behind the bar. therefore they are cash only.

 Please visit a cash point before entering the venue, the nearest one is a 5 minute walk away from the venue at Tesco.

If you need to leave the venue to get cash out, contact a member of security before doing so.

 

What is your drinks do you sell?

Click here to view a  PDF of Drinks Menu .

 

What is your Food menu for Comedy Clubs?

Click here to view a PDF menu of our Comedy Club Food Menu.

 


 

Newsletter

Join the Wedgewood Rooms Mailing List Subscribe Unsubscribe

Get in touch

Follow Us

Follow us: 

This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit AboutCookies.org