We've received a number of calls recently about e-tickets not being received. Unfortunately the ticket agency Music Glue are having some issues with Hotmail flagging automated emails as spam.
If you have a hotmail account and frequently buy from our site open the link below and follow the steps to whitelist musicglue in Hotmail.
Once done contact us or musicglue to re-issue your ticket. Sorry for the inconvenience and thank you for bearing with us as they get this issue sorted!